By placing an order with poor Kiwi! Co., you agree to the following terms and conditions:
Orders and Approval: All orders must be accompanied by approved artwork, order specifications, and a written confirmation. We are not responsible for errors once artwork and order details have been approved by the customer.
Payment Terms: Payment in full is due before any order is moved into production unless other arrangements have been made. Orders will not be released until payment is received in full.
Turnaround Time: Standard production time is typically 10-14 business days from the approval of the artwork and payment. Rush orders may incur additional fees and are subject to availability.
Changes and Cancellations: Changes to your order (including artwork, quantities, and sizes) must be submitted prior to production. Any cancellations or modifications after production has begun may result in additional charges, and may modify delivery timelines.
Quality and Color Variations: While we strive to match colors and details exactly as shown in the proof, slight variations in color and placement may occur due to the nature of screen printing. These variations are considered acceptable within industry standards.
Mistakes and Corrections: If we make an error in your order, we will reprint or correct the mistake at no additional cost. Any claims for defects or errors must be made within 3 days of receiving the order. We are not responsible for issues reported after this period. Exceptions will be made in certain situations.
Customer-Supplied Garments: We accept customer-supplied garments, but we are not responsible for any damage during the printing process. Additional charges apply. We recommend allowing extra garments for testing and setup. We also recommend letting us handle the details so you can just sit back and relax!
Intellectual Property: Customers are responsible for ensuring that all designs provided are not in violation of copyright, trademark, or any other intellectual property rights. poor Kiwi! Co. is not liable for any infringement claims related to the designs provided by customers. poor Kiwi! Co. reserves the right to refuse service.
Shipping and Delivery: Unless otherwise specified, all orders are for in-store pickup. Shipping or delivery services may be available in specific circumstances at an additional cost.
Liability: poor Kiwi! Co. is not liable for any damages beyond the cost of the printed products, including but not limited to incidental or consequential damages.
By submitting your order, you acknowledge and accept these terms and conditions. If you have any questions or concerns, please contact us at [email protected] before proceeding with your order.
Our customers are our top priority. We are committed to delivering the highest quality prints and ensuring that the final product meets your expectations. To achieve this, we prioritize accuracy in the quality and quantity of your order, even if it means a slight delay in delivery.
Quality Assurance: We strive to deliver the exact quantities and quality that you ordered. If there is ever a concern about meeting the deadline, we prioritize completing the order with the quality and attention to detail you expect, rather than compromising for the sake of time.
Late Delivery: In cases where completing the job on time could jeopardize the quality of your prints or the number of items requested, we may deliver your order later than originally promised. We will keep you informed and work to minimize any inconvenience.
Refunds: If your order is delivered late, we do not offer refunds based on timeliness alone. However, if your order is incomplete, incorrect, or of lower quality than promised, we will work with you to provide a solution. This may include reprinting the affected items at no extra cost, offering a discount, or providing a refund for the items affected.
Communication: We will communicate any potential delays as soon as they arise, giving you the option to adjust your timeline or allow us the time needed to deliver the quality product you deserve.
This policy reflects our dedication to delivering superior results, even if it means taking a little longer to ensure everything is perfect. Your satisfaction matters most, and we believe it’s better to deliver late than to sacrifice the integrity of your order.
Feel free to reach out if you have any questions or concerns about our refund policy!
We take pride in delivering your orders as promised and ensuring that each job meets your specifications. While we primarily rely on in-person pickup, we understand that delivery may occasionally be necessary due to specific situations. Our priority is always to correct any mistakes or accommodate extenuating circumstances with minimal disruption to you.
Our Policy:
Delivery Availability: We offer delivery services primarily in cases where there has been an error on our part (e.g., incorrect quantity, design, or other production mistakes). In such situations, we will deliver the corrected order at no additional cost to you, ensuring the issue is resolved promptly and to your satisfaction.
Extenuating Circumstances: If circumstances beyond your control prevent you from picking up your order (such as emergencies, unexpected events, or other valid reasons), we will consider delivery as an option. These will be evaluated on a case by case basis, and we will work with you for a solution!
Shipping for Corrections: If a mistake is made during the printing process that requires reprinting or adjustments, we will ship the corrected items to you at no extra cost. This ensures you receive the products you ordered without delay or added burden.
Standard Practice: While we generally do not offer delivery for convenience or routine orders, we prioritize quality and timely completion. Should an exceptional situation arise where delivery is necessary, we are happy to cover the shipping costs to ensure your order is fulfilled properly.
Our goal is to ensure you receive the best service possible, with delivery being an option when it truly matters—when there’s a mistake or unexpected circumstance. If you ever have questions about delivery, please don’t hesitate to reach out!